To our valued Palm Coast residents, customers, and friends,
After 17 years of proudly serving you, the residents of Palm Coast, the city elected to begin collection services with a new company effective June 1, 2023. We are proud of the service we have provided for close to two decades. In fact, our local division maintains a 4.8 Google Star rating which is higher than any provider in the surrounding metro market area. This is a testament to our local Palm Coast-based crews and their dedication to service and safety.
It is important to us that you, our valued customers, know the facts. Over the last few weeks and leading up to our last days of service, Waste Pro thoroughly communicated a transition plan including a collection plan to pick up the Waste Pro branded recycling bins. Waste Pro-owned bins were provided to you at the start of the contract and over the years of service to be used for collections while the city was under contract with Waste Pro. Once these assets are collected, they will be repurposed for use throughout our 10-state footprint.
Additionally, to provide a smooth transition, and ensure that you, our valued customers, were not left without a bin, Waste Pro extended offers to sell the recycling bins at a discounted price. It is perplexing that the city did not take any steps to obtain new recycling bins. Numerous discussions and transition meetings were held with city staff and Waste Pro management. The topic of Waste Pro branded bins was thoroughly discussed. The city understood Waste Pro crews would be collecting the Waste Pro branded bins during the last week of collections as part of the transition/exit from the city. It is incredible to think equipment purchased by Waste Pro such as bins, carts, and trucks would be considered or thought to be the property of the city.
Thank you for trusting Waste Pro for 17 years as your solid waste partner. We wish you and the city well as you begin a new agreement with another provider. Our collection crews look forward to continuing service in unincorporated Flagler County and to the Palm Coast businesses.
It’s Not Goodbye…We’ll See You Around
You’ll see us around as we continue to serve Palm Coast businesses and folks in Flagler County living outside the city limits. So, when you see our trucks rolling down the street, be sure to wave!
Please be patient as the city works through replacing Waste Pro’s bins.
For more information on replacing Waste Pro’s bins, the city is directing residents to visit https://www.palmcoast.gov/Connect.