Waste Pro continually strives to be the “distinguishable difference” by providing exceptional customer service and going above and beyond expectations. Below is a letter received from a customer in the Palm Beach, FL area, recognizing one of our employees for making her son’s birthday extra special.
Letter received from Waste Pro Customer:
Good afternoon,
It was such a pleasure meeting you yesterday as we celebrated our son Oliver’s 3rd Birthday at Lighthouse Cove Mini Golf in Jupiter, FL. As you know, the party was themed after our sons favorite Super Hero — our garbage men Mr. Leon Bivins and his coworker Francelet.
My son’s infatuation with Mr. Bivins started over two years ago. Monday and Thursday early morning trash pickup soon became an important event that could not be missed. In the last two years, we have learned to recognize the sound of the garbage truck coming. On the rare day Oliver is still sleeping I have learned it’s better to wake my sleeping boy than have to explain that we have just missed the most important part of his week — Mr. Leon Bivins.
Leon Bivins has gone above and beyond what is expected. He is attentive and engaging even when he doesn’t have to be. By the time he arrives at our house he’s already hours into his work day and takes the time to stop and say hello with his infectious smile. Oliver runs to Leon and is received with open arms. His love is genuine and refreshing.
Words cannot even begin to express how grateful we are to you, Josette, Waste Pro and our favorite driver Leon Bivins. The kids were ecstatic to see the garbage truck and Oliver was so proud to introduce his friends to his Real Life Hero Leon Bivins.
Your company is very fortunate to have such kind and dedicated employees serving our community and promoting Waste Pro’s missing of Caring.
It’s people like Leon and Francelet that make this community feel more like family.
Sincerely,
Gena Baudat
